These are the most commonly asked questions. Can’t find the answer you’re looking for? Chat with our friendly team hello@phoenixbasketball.ca
Yes, there is an admission fee for Phoenix events, which is payable at the door. Admission is valid for the entire day and includes access to all locations hosting games on that day. Wristbands can be purchased at the event venue. For specific admission fee details, please visit our event pages for tournaments, clinics, or leagues.
We recommend bringing comfortable seating (if bleachers aren’t your preference) and cash or cards for purchases at the event. Don’t forget to wear your Phoenix gear to show your support!
Yes, free parking is typically available at the event venue. However, this is not always possible and if so, spaces may fill up quickly, so we recommend arriving early to secure a spot. Please check specific event details to confirm parking availability.
Most Phoenix event locations are accessible venues. If you require specific accommodations, please check the event details to ensure the space meets your accessibility needs.
No, outside food and beverages are not permitted at Phoenix events. However, a concession stand will be available at the venue offering a variety of snacks and drinks for purchase.
Some events offer live streaming or coverage. Please check the event page for updates regarding availability.
On average, Phoenix events run for about 10 hours per day.
Registering your team is easy! Visit our event page, select the desired event, and complete the registration form. Be sure to submit your registration deposit.
Absolutely! You can register as many teams as you’d like. When registering multiple teams, you’ll automatically receive a discount at checkout.
Phoenix League offers two competition levels:
Coaches should review the event page to see confirmed teams and choose the level that best suits their club.
No, but teams must play at least eight games to qualify for playoffs.
No, outside food and beverages are not permitted at Phoenix events. However, a concession stand will be available at the venue offering a variety of snacks and drinks for purchase.
Each event has its own registration deadline. Please visit the specific event page for details.
If you need to update your registration details, such as roster or team information, please contact us as soon as possible at hello@phoenixbasketball.ca.
Yes, each team is allotted free entry for up to three staff members (typically two coaches and one manager) as part of the registration fee. You will need to sign off for these spots during coach check-in upon arrival. Any additional staff members will need to pay the admission fee.
Yes, spectators are welcome at Phoenix games. Coaches are responsible for their spectators’ conduct. Disrespectful or aggressive behavior will not be tolerated. Spectators who violate this rule will be asked to leave the premises.
Download the official Phoenix Hoops app for event schedules, game times, and other updates.
No, discounts cannot be combined with other offers.
Unfortunately, we do not offer refunds. Please review our credit policy below:
Deposit: The deposit paid during registration is non-refundable under all circumstances.
Cancellations 45+ days before the event: A full credit (minus the deposit) will be issued, which can be applied to future events.
Cancellations 30–44 days before the event: A 50% credit of the paid balance (excluding the deposit) will be issued.
Cancellations within 15 days of the event: No credits will be issued.
If you have additional questions, feel free to contact us at hello@phoenixbasketball.ca.
